HudoTV ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at hudo.net (the "Site"), use our IPTV services (the "Services"), or interact with us in any other way. By accessing or using the Site or Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Site or Services.
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on the Site and updating the "Last Updated" date above. Your continued use of the Site or Services after such changes constitutes your acceptance of the revised policy.
1. Information We Collect
We collect information that identifies, relates to, describes, or could reasonably be linked to you ("Personal Information"). The types of information we collect depend on how you interact with us and may include:
- Personal Identifiers: Such as your name, email address, postal address, phone number, or username when you create an account, subscribe to our Services, or contact us.
- Payment Information: Billing details, such as payment method information (e.g., CashApp ID, Venmo handle, PayPal email, or Bitcoin wallet address), transaction history, and subscription preferences. Note: We do not store full payment card details; these are handled by third-party payment processors.
- Device and Usage Information: IP address, browser type, operating system, device identifiers, geolocation data (approximate, based on IP), pages viewed, time spent on the Site, referral sources, and interactions with our Services (e.g., channels watched, streaming duration).
- Technical Data: Cookies, web beacons, and similar technologies to track your preferences, session data, and analytics (e.g., via Google Analytics or similar tools).
- Communications: Information you provide in emails, WhatsApp messages, support tickets, or feedback forms, including screenshots of payment confirmations.
- Other Data: If you participate in our affiliate program or shop, we may collect referral data or purchase history.
We collect this information directly from you (e.g., during sign-up or onboarding), automatically through your use of the Site/Services, or from third parties (e.g., payment processors or analytics providers).
2. How We Use Your Information
We use your Personal Information for the following purposes:
- To Provide and Improve Services: To process subscriptions, deliver IPTV content, manage your account, provide device-specific setup guides, and enhance user experience (e.g., recommending channels based on viewing habits).
- Billing and Payments: To handle transactions, verify payments via screenshots, and manage renewals or cancellations.
- Customer Support: To respond to inquiries, troubleshoot issues, and provide assistance via email, WhatsApp, or text.
- Marketing and Communications: To send service updates, promotional offers, or newsletters (with your consent where required). You can opt out at any time.
- Analytics and Security: To monitor Site performance, detect fraud, prevent unauthorized access, and ensure compliance with our terms.
- Legal Compliance: To comply with applicable laws, respond to legal requests, or protect our rights.
We do not sell your Personal Information to third parties.
4. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your Personal Information from unauthorized access, loss, misuse, or alteration. For example, we use encryption for data in transit and secure servers for storage. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.
If you submit payment confirmations via screenshots, we retain them only as long as necessary for verification and delete them securely thereafter.
5. Your Rights and Choices
Depending on your location (e.g., under GDPR for EU residents or CCPA for California residents), you may have rights such as:
- Access: Request a copy of your Personal Information.
- Correction: Update inaccurate data.
- Deletion: Request removal of your data (subject to legal obligations).
- Opt-Out: Unsubscribe from marketing emails or object to certain processing.
- Do Not Sell/Share: We do not sell data, but you can opt out of targeted advertising.
To exercise these rights, contact us at info@support.hudo.net. We will respond within the required timeframe (e.g., 30 days under GDPR). You can also manage cookies via your browser settings or our cookie consent banner.
6. Children's Privacy
Our Services are not intended for children under 13 (or 16 in some jurisdictions). We do not knowingly collect Personal Information from children. If we learn we have collected such data, we will delete it promptly. Parents or guardians should contact us if they believe their child has provided information.
7. International Data Transfers
HudoTV is based in the United States. If you access our Services from outside the U.S., your data may be transferred to and processed in the U.S. or other countries. We ensure such transfers comply with applicable laws, using mechanisms like Standard Contractual Clauses where required.
8. Data Retention
We retain Personal Information only as long as necessary for the purposes outlined above, or as required by law. For example, account data is kept while active, and transaction records for 7 years for tax purposes. Inactive accounts may be deleted after 2 years.
9. Third-Party Links
Our Site may contain links to third-party sites (e.g., payment processors). We are not responsible for their privacy practices. Review their policies before providing information.
10. Contact Us
If you have questions about this Privacy Policy or our practices, contact us at:
We will respond promptly to your inquiries.
By using our Site or Services, you acknowledge that you have read and understood this Privacy Policy.