By subscribing to or using our services (the "Services"), you agree to this policy. If you do not agree, please do not subscribe or use our Services.
We may update this Refund Policy from time to time. Changes will be posted on our website at hudo.net (the "Site"), with the "Last Updated" date revised. Your continued use of the Services after such updates constitutes acceptance of the changes.
1. No Refund Policy
We do not offer refunds for any payments made for our Services, including monthly or yearly subscriptions, one-time fees, or trial extensions. All sales are final. This policy applies regardless of the reason for your request, such as dissatisfaction with content, technical issues, or changes in personal circumstances.
Why No Refunds?
Our Services are digital and delivered instantly upon payment confirmation. Once access is granted (e.g., via login credentials or streaming activation), the value is provided immediately and cannot be "returned." We encourage users to take advantage of our 3-day free trial to evaluate the Services before committing to a paid plan.
Exceptions
In rare cases, we may consider refunds if required by applicable law (e.g., under consumer protection regulations in certain jurisdictions) or if there was a clear error on our part, such as duplicate billing. Such exceptions are at our sole discretion and must be requested within 7 days of the transaction.
2. Cancellations
While we do not provide refunds, you are free to cancel your subscription at any time if you are not satisfied with the Services. Cancellation will prevent future billing but does not entitle you to a refund for any unused portion of your current billing period.
How to Cancel:
- Via Website Chat: Use the chat button on our Site to connect with support and request cancellation. Our team is available 24/7 to assist.
- Via Account Dashboard: Log in to your account on the Site and use the "Cancel Subscription" button in your profile settings.
- Via Email: Send a cancellation request to info@support.hudo.net, including your account email, name, and subscription details for verification.
We process cancellations promptly, typically within 24-48 hours. Upon cancellation, your access to the Services will end at the conclusion of your current billing cycle (e.g., end of the month for monthly plans).
3. Billing and Payment Disputes
If you believe there has been an error in billing (e.g., unauthorized charge or incorrect amount), contact us immediately at info@support.hudo.net with details, including transaction screenshots. We will investigate and resolve disputes in good faith, but this does not guarantee a refund.
For payments made via third-party processors (e.g., CashApp, Venmo, PayPal, Bitcoin), disputes may need to be handled through those platforms' policies. We are not responsible for fees or issues arising from third-party services.
4. Free Trials and Promotions
Our 3-day free trial is provided at no cost and does not require payment information upfront. If you cancel during the trial, no charges apply. Promotions or discounts are non-refundable and may have additional terms.
5. Your Responsibilities
Before subscribing, review our plans, compatibility requirements, and terms to ensure the Services meet your needs. By paying, you confirm your understanding of this no-refund policy.
6. Contact Us
If you have questions about this Refund Policy, cancellations, or billing, reach out to us at:
We aim to respond to all inquiries within 24 hours.
This Refund Policy is part of our broader Terms of Service. In case of conflict, the Terms of Service prevail.
By using our Services, you acknowledge that you have read and understood this Refund Policy.